| 1.1 |
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Homestay Hosts to provide students with
- breakfast, dinner and a cut lunch/sandwich seven days a week during the period of homestay;
- a room of their own containing a study desk and clothes storage facilities;
- the use of utilities(within reasonable limits as set by the household for all household members)
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| 1.2 |
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Students are entitled to 24 hour emergency contact with HAS |
| 1.3 |
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Students are liable for the cost of all telephone, facsimile and internet costs, and excessive use of electricity, water and gas (refer to 6.5) incurred during the homestay period. |
| 2.1* |
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The placement fee for homestay is $ 250.00 (this is non-refundable once your application is submitted). |
| 2.2 |
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The homestay fee is calculated on a nightly basis. For stays of 7 nights or longer, the charge is $43 per night . For stays less than 7 nights, the fee is $50 per night. |
| 2.3* |
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Homestay fees are to be paid in advance. Invoicing periods are from: - January 1 to March 31; April 1 to June 30; July 1 to September 31;October 1 to December 31.Students commencing homestay within these invoicing periods will be invoiced from their homestay start date to the end of the current invoicing period. If the student opts for the minimum five (5) week stay and then wishes to extend their homestay accommodation during an invoicing period, an extension fee of $50 will apply. |
| 2.4* |
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Payment of homestay fees must be received 21 days prior to the homestay start date. HAS reserves the right to charge an administrative fee of $100 for late payment. Please inform HAS if there are any delays in payment of homestay fees. |
| 2.5* |
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Homestay payments are to be made to Monash College Pty Ltd by cheque/bank draft, Electronic Funds Transfer (EFT) or direct deposit into the Monash College Pty Ltd bank account. A copy of the payment receipt should be faxed to +613 9902 0313, or mailed, or scanned and emailed to has@mcpl.monash.edu.au |
| 2.6* |
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Normally applications should be made at least three weeks prior to the arrival date. Late applications will be considered at the discretion of HAS. |
| 2.7 |
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All homestay payments (including extension to original arrangements) are organised through HAS and no private arrangements are to be made directly with the host family. |
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* Items 2.1 and 2.3 to 2.6 may not apply to Study Group programs. These programs will be subject to conditions specified in the individual agreements between Monash University English Language Centre and the participating institution.
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| 3.1 |
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The minimum period of homestay available is five (5) weeks for all students except Study Group programs. |
| 3.2 |
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Students who extend their homestay within the invoicing periods will be subject to a $50 administration fee. |
| 3.3 |
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Student placement can only be guaranteed for the period of the original invoice. Extension of the original placement is subject to availability. |
| 3.4 |
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Students are required to stay with their host family for a minimum period of two weeks to give themselves and the family time to adjust to each other. However, if exceptional circumstances require the student to be relocated within this period, this will be arranged promptly at no charge.
Note: After one free relocation, subsequent relocation requests may incur a placement fee, unless otherwise agreed to by HAS. |
| 3.5 |
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Students must inform HAS of any changes to the initial period of homestay requested. |
| 4.1 |
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Full Refund
HAS agrees to refund within 28 days of receipt of written notice of cancellation, all homestay fees paid:
• where Homestay Accommodation Services refuses the application for homestay;
• on presentation of certified evidence that the Australian immigration authority has rejected an application for a student visa.
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| 4.2 |
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Partial Refund
Where written notice of cancellation is received
• more than 28 days prior to commencement of the Homestay, HAS will retain the Placement Fee and a Cancellation Fee of $50, and agrees to refund the balance of Homestay fees paid, within 28 days of receipt of written notice of cancellation.
• less than 28 days prior to commencement of the Homestay, HAS will retain the Placement Fee and a Late Cancellation Fee of $300, and agrees to refund the balance of Homestay fees paid, within 28 days of receipt of written notice of cancellation.
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* May not apply to Study Group programs. These programs will be subject to conditions specified in the individual agreements between Monash University English Language Centre and the participating institution. |
| 5.1* |
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A student is entitled to a full refund (less an administration charge of $50) of any remaining homestay fees in the event they cancel or reduce their term of Homestay provided they inform HAS in writing no less than 28 days prior to their amended Homestay end date. If less than 28 days written notice is received by HAS, an administration charge equivalent to 28 days homestay fees will be deducted from the balance in the student’s Homestay account. This fee will apply to any application submitted. This fee will also apply to students applying for homestay within 28 days of arrival. The Placement Fee is non-refundable. |
| 5.2 |
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Any reimbursement will be forwarded to the student or the person nominated by the student within 28 days of the amended Homestay end date. |
| 5.3 |
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Students going away for eight nights or more must submit the Interim Break Form to Homestay Accommodation Services in order to receive a refund.
| 0-7 |
$0.00 |
| over 8 |
$5.00 per night |
* May not apply to Study Group programs. These programs will be subject to conditions specified in the individual agreements between Monash University English Language Centre and the participating institution.
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| 6.1 |
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I understand that Homestay is not a hotel service. I am prepared to be treated as any other member of the Homestay and respect all rules, advice and judgment. I will ensure I clearly understand the rules of the Homestay through discussion in the initial stages of my stay. |
| 6.2 |
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I will make every effort to interact with the family members and be pro-active (positive and active family member) within the household. I will communicate to my homestay host foods that I cannot or prefer not to eat. I will also make an effort to try different foods. |
| 6.3 |
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I will try to behave in a manner consistent with my immediate environment and community. I will try not to be excessive in the use of electricity, water, gas etc. I understand that Melbourne has water restrictions and I must limit my shower to four minutes. If there is any difference of opinion on this, I will discuss the issue with my homestay host. If an agreement cannot be reached, I will refer to the Dispute Resolution* below. |
| 6.4 |
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I accept that I will have to use public transport to travel to my campus and that my travelling time may be up to one hour. |
| 6.5 |
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I accept that my homestay host may not have internet and I may have to organise my own internet connection. Where internet is available, I accept that I may be required to reimburse my homestay host for use of the internet. When using my homestay host's internet, I will only download material for study purposes and email. |
| 6.6 |
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I am willing to accept any reasonable household rule that my homestay host sees fit to impose for my welfare. I understand that I must contribute to the household duties as other family members do. I will abide by the Homestay rules in regards to keeping my room tidy, washing dishes, laundry etc. |
| 6.7 |
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I will respect the property and privacy of my host homestay host's personal belongings and affairs and acknowledge that I will be liable for all costs incurred by me during the homestay period which are not included in the homestay fee (refer to 1.3). Any excessive use of utilities will be defined as above and beyond normal usage for the household as evidenced by utility bills for comparable periods. If an agreement cannot be reached, I will refer to the Dispute Resolution* below. I acknowledge and agree that I will be liable for any loss or damage I deliberately cause to my host family's property. |
| 6.8 |
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I will inform my homestay host of my whereabouts and plans each day. I will be punctual for meals and be home by the agreed acceptable time of return. I will contact my homestay if I am going to be late. I will seek permission well in advance from my homestay if I want to invite friends over. |
| 6.9 |
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I am aware that I should offer to pay for myself if my homestay host takes me out (meal, movie, zoo etc) or away (e.g. overnight or weekend trip). If I feel that the cost and/or frequency of outings are excessive, I am aware that I can decline my homestay host's invitation |
| 6.10 |
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I will not compare my homestay with that of other students/participants, nor will I comment on homestays other than my own. I will not discuss any homestay problems/issues with other students/participants.I will contact HAS staff if I have any concerns about my homestay. |
| 6.11 |
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I will abide by Australian law at all times, and be aware that laws and penalties may differ from my own country.I will also abide by the rules my home institution has set. |
| 6.12 |
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I will communicate any issues/problems with homestay staff during office hours (9.00am to 5.00pm). Only in the case of an emergency will I contact HAS after hours. |
| 6.13 |
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I understand that a homestay environment is not limited to a traditional family structure (mother, father and children) and that most Australian families have pets. I also understand that Australia is a multi-cultural society and I can not discriminate on grounds of race, gender or religion. |
| 6.14 |
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I will submit to HAS staff an evaluation of my homestay host family the end of the homestay period. |
| 6.15 |
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I am aware that HAS reserves the right to remove me from homestay without further responsibility to relocate me, if I do not abide by this Memorandum of Understanding / Preparation Points for Homestay. |
| 6.16 |
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By signing this agreement I acknowledge and agree that I have read and understood these terms and conditions and I agree to be bound by them. |
* DISPUTE RESOLUTION
Students are encouraged to work through issues with their homestay host directly. This is one of the important challenges presented by the Homestay experience. Should those issues not be resolved satisfactorily then students should speak to a HAS staff member. HAS staff will endeavour to resolve the issue by encouraging the student and family to discuss the issue.
If it is not resolved, HAS staff will speak to both parties and try to reach a resolution. Students are given a Request/Report form when they arrive and this should be used to report any serious issues. If there is still no resolution, HAS staff will take any further action required.
If a student has an issue with a HAS staff member, they can contact Monash College Pty Ltd either in writing or by telephone. (c/o Building 73, Clayton Campus, Wellington Road, Clayton, Victoria 3800)
If a student feels their concerns/issues have not been properly dealt with they should contact Consumer Affairs Victoria, Level 2/452 Flinders St, Melbourne 3000. Telephone 1300 55 81 81 or email consumer@justice.vic.gov.au
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I acknowledge that during the homestay period my person and my property will be at my own risk and I will not hold HAS or my homestay host liable for any personal injury or loss of property caused by any act or omission of HAS or my homestay host.
Please Note: HAS seeks to ensure that the participants in the homestay program are adequately protected against injury or loss or damage to property. However, accidents do happen and property is at times lost, damaged or stolen and students will not always be totally covered for such injury, loss or damage in all circumstances. Students should consider obtaining their own insurance cover for injury, illness and loss and damage to property for the duration of their participation in the homestay program.
You have the right to access personal information that HAS holds about you, subject to legislation. If you wish to access or enquire about the handling of your personal information, please contact the Monash University Privacy Officer at privacyofficer@adm.monash.edu.au
DECLARATION
I understand that the information on the Homestay Application Form is used for the primary purpose of assessing my homestay application. The information collected may be used for correspondence with the homestay host and partner institution / student’s agent, administrative matters including database entry and family matching, statistical analysis, compliance and legislative reporting requirements. If all the questions on the Application Form are not completed, it may not be possible to process my application for homestay. I undertake to provide correct and complete information.
I have read and I accept these terms of application.
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